Guest Relations Officer - German Speaking

To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests.

Responsibilities:

• Ensure prompt, efficient and courteous reception of guests

• Record and administer arrivals and departures

• Full awareness of current daily status of Hotel

• Communication and recording of complaints

• Be aware of daily functions, events, VIP and group arrivals

• Ensure guest’s immediate requirements are catered for

• Awareness of regular guest names & requirements

• Receipt of payments

• Issue safe deposit boxes and allow guest access in accordance with procedures

• Always be aware of guests arriving, in house and departing who pertain to your language specialty and assist them whenever this is necessary.

• Ensure all the guests that you have checked in, pertain to your language specialty or assigned to you by Guest Services Manager are contacted with courtesy calls as per resort standards.

• Establish and maintain relationship with guests during their stay through eventual site inspections, courtesy calls, and assistance during the stay and visits in outlets.  

• To handle and follow up promptly guest issues or requests as per resort standard.

• Provide support and assistance to Reception and Telephone Operators when required.

• Assist Sales and Marketing Coordinator with site inspections/ hosting’s when required.

• To carry out any other duties as required.

   
  

Requirement:

• 1-2 years  of experience in a hotel environment

• Excellent written and verbal communication skills (English, French & German)

• Computer Literate

• Customer Service Skills