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Guest Relation Officer

  • Black River
  • Not disclosed
  • Permanent
  • Added 29/12/2016 
  • Closing 15/01/2017
  • Mrs Jinny Marday

Description

Offer guests a friendly and efficient service at all times, as per standards

 

  • Take part in training and implement accordingly
  • Keep superior informed about all unusual matters concerning any plans affecting his/her area
  • Welcome Guests and assist for check-in / check-out purposes
  • Accompany Guests in their room & conduct hotel visit with Guests
  • Provide explanations to Guests with regard to room amenities and equipment
  • Conduct efficiently and effectively hotel visits
  • Attend to Guests’ complaints and liaise with HOD concerned for remedial actions
  • Give relevant and up-to-date information to Guests
  • Coordinate Guests wedding and any other special events
  • Collect Guests comments
  • Update Guests complaints
  • Compile Guests preferences
  • Promote upselling
  • Minimize Wastage
  • Prepares daily events and forward to all departments
 
 
 

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

 

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