Guest Communication Officer

Ensure maximum guests satisfaction through personal contact and prompt cordial attention to the guests from arrival to departure.

• Should be fluent in German speaking and writing
• Go the extra-mile to make the guests’ experience a unique and memorable one.
• Ensure direct guest contact
• Maintain effective and cordial guests relations & services and to take the initiative to achieve service excellence.
• Update repeater/VIP Guest History database with specific needs and requirements( Likes/Dislikes & Guests preferences)
• Inform other operating departments, notably Housekeeping and Food & Beverages on matters which concern them.
• Reply to guests comments in writing and establish standard letters.
• Resolve guests’ complaints in a timely manner and respond on time to any queries.