Execute a wide range of routine Workplace Solutions customer services activities, delivered on-site at an Accenture location: scope covers activities at the Front Desk, Switchboard and/or Back Office.
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Job Summary
Execute a wide range of routine Workplace Solutions customer services activities, delivered on-site at an Accenture location: scope covers activities at the Front Desk, Switchboard and/or Back Office. Carry out routine tasks according to guidelines and/or under supervision. It includes in particular reception and floor services, logistics (overtime meal and transportation), switchboard, mail & courier services, office supplies management, space management, parking management
Key Responsibilities
• Greet/direct employees and visitors according to Accenture processes
• Provide information about the building facilities, such as location of departments or offices, employees within the company, or services provided
• Assist in answering questions, resolving issues/concerns or direct them to the appropriate resource, tracking requests using Siebel when applicable
• May act as a point of contact for external providers
• Operate telephone switchboard to answer, screen, or forward calls, providing information
• Provide general on the phone help desk services tracking and routing requests to appropriate departments using Siebel
• Extract daily Overtime Meal requests & daily Transport requests from internal tool (OMS)
• Assist Accenture staff with the transport/food questions and complaints
• May be the intermediary between the transport service provider/Caterer and Accenture
• May process data for transport details at month end
• Organize periodic parking draw for Accenture
• Contribute to the preparation of the periodic reconciliations / reports (overtime meal/transportation/parking)
• Collect, sort, distribute, or prepare mails, messages, and courier deliveries (inbound and outbound)
• Maintain proper courier log/dispatch book
• Deliver office supplies / stationaries
• Maintain proper inventory and prepare the monthly office supplies reconciliation/report
• Process meeting rooms reservation requests (assign and confirm space, catering and equipment)
• Perform administrative duties according to location guidelines
• Execute the daily front desk checklist
• Contribute to the preparation of daily, weekly, and monthly reports
Educational Background
Knowledge/Skills Requirements
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.