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Front Office Supervisor

  • Black River
  • Not disclosed
  • Permanent
  • Added 29/12/2016 
  • Closing 15/01/2017
  • Mrs Jinny Marday

Description

Provides leadership, direction, supervision and motivation to the Guest Relations team, as per standards

 

  • Take part in training and implement accordingly
  • Conduct and ensure that employees receive adequate and satisfactory on-the-job training
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Assist in the building of an efficient team by taking interest in their welfare, safety and development
  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Establish and maintain effective employee relations
  • Ensure high level of quality services are delivered to guests at all times
  • Handling and monitoring of guests complaints and the relevant follow up action required
  • Accompany Guests in their room & conduct hotel visit with Guests
  • Provide explanations to Guests with regard to room amenities and equipment
  • Conduct efficiently and effectively hotel visits
  • Draft memos & invitation letter and same should be vet by the RDM & GM before being placed in rooms
  • Welcome guests or groups and accompanies to rooms
  • Ensure that guests are welcome, assisted to fill in the registration form and explained to them the contents of their package
  • Assist his superior in ensuring a proper manning during the shift
  • Assist his superior in managing the budget efficiently and effectively
  • Ensure that postings are done accordingly
  • Perform upselling
  • Ensure all team members of his/her department are carrying out their respective duties effectively and efficiently
  • Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
  • Keeping the Superior informed about all unusual matters concerning any plans affecting his/her area
  • Play an active role in the FO team and ensure smooth and satisfactory hand-over between shifts
  • Liaise with all those concerned for organising special events
  • Play an active role in the GR team and ensure smooth and satisfactory hand-over between shifts
 
 
 

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

 

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