Food & Beverage Service Manager

- Assist the Food & Beverage Director in training, coaching team members to achieve high quality level of service at all times Is responsible for continually focusing on achieving: - Hotel profitability - Guest satisfaction targets and team member satisfaction goals;

Main Duties & Responsibilities

• Oversee the Food and Beverage Service operational activities.

• Assist the Food & Beverage Director in developing  and implementing F&B strategies,to continuously increase sales and revenue, and maintain competitive and leading edge.

• Implement guidelines, policies, and procedures , and ensure all administration procedures and SOPs are strictly followed and adhered to by team members.

• Ensure guests’ beverages and food are prepared and served according to the hotel’s standards at all times.

• Supervise duties and responsibilities of employees, implement job allocations and ensurean effective assistance to guests.

• Delegate and manage distribution of workload effectively and efficiently at all times.

• Guide operations and establish a work environment to achieve set goals and objectives.

• Communicate effectively through various methods such as regular briefings/meetings and individual discussions.

• Manage team and participate actively in Performance Management, Talent Management and Retention including Motivation, and Disciplinary actions and Learning and Development.

• Conduct daily briefings with team members on current key activities.

• Compile records and statistics on food cost and revenues, analyse fluctuation, in case of lowprofit or cost ratio too high and action accordingly.

• Show optimal knowledge of the financial aspects of the food and beverages operations,including: operating within the budget requirements, and successfully identifying expense reduction through cost control.

• Establish and maintain excellent business relations with Food and Beverages Suppliers.

• Pay attention to details in all aspects of the customer journey.

• Ensure that the procedures and rules for billing are strictly adhered to.

• Manage performance issues that arise.

• Is an integral part of the business team, attend all scheduled meetings and contribute actively with proper preparation.

•  Evaluate changes in guest needs, the guest mix and competitive set and recommend appropriate product/service and operational changes as necessary.

• Ensure guests’ and ambassadors’ satisfaction, while maintaining market competitiveness and exceptional financial performance.

• Anticipate and address guests’ issues and establish proactive processes to promote guest satisfaction.

• Be an inspiration to all hotel staff to achieve luxury levels of performance.

• Perform the appropriate Sofitel ritual/s pertaining to the outlet/area/universe.

• Interact in a positive way with other departments to ensure a luxury guest experience.

• Ensure the achievement of luxury levels of performance and of luxury guests experience at all times.

• Participate in community and professional organizations to maintain high visibility andpromote a positive image

• Must be an example of the Sofitel Values, brand standards, and a champion of grooming and appearance guidelines.

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You share our Passion.

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