This job is expired

Floor Supervisor

  • Black River
  • Not disclosed
  • Permanent
  • Added 08/09/2017 
  • Closing 30/09/2017

• At least 3 years work-related experience in Housekeeping operations with at least 1 year in a supervisory position • Fluent in English and French, a third language would be an advantage

 

Duites:
  • Take part in training and implement accordingly
  • Conduct adequate and satisfactory on-the-job training
  • Keep his superior informed about all unusual matters concerning any plans affecting his/her area
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
  • Assist in the building of an efficient team by taking interest in their welfare, safety and development
  • Supervision of the cleaning and carry out routine inspections in all rooms
  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Establish and maintain effective employee relations
  • Ensure high level of quality services are delivered to guests at all times
  • Handling and monitoring of guests complaints and the relevant follow up action required
  • Inform Team Members on VIPs and specific requests
  • Assist his superior in ensuring a proper manning during the shift
  • Monitor adequate usage of cleaning products (Quantity/Quality)
  • Ensure that all mini bar are correctly replenish
  • Verifies requisition of supplies, control sheet
  • Ensure that items are correctly input on the system
  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
  • Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping department
  • Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
  • Ensure that all repairs are reported to maintenance department and follow up is carried out
  • Monitor departmental stores and replenish as and when required
  • Monitor the minibar is replenished as and when necessary

Heritage Awali Golf & Spa Resort

Heritage Awali Golf & Spa Resort

 

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