Floor Supervisor
- Black River
- Not disclosed
- Permanent
- Added 28/02/2017
- Closing 30/03/2017
• At least 3 years work-related experience in Housekeeping operations with at least 1 year in a supervisory position
• Fluent in English and French, a third language would be an advantage
- Take part in training and implement accordingly
- Conduct adequate and satisfactory on-the-job training
- Keep his superior informed about all unusual matters concerning any plans affecting his/her area
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
- Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
- Assist in the building of an efficient team by taking interest in their welfare, safety and development
- Supervision of the cleaning and carry out routine inspections in all rooms
- Coordinate & supervise activities to ensure optimum care and assistance to guests
- Establish and maintain effective employee relations
- Ensure high level of quality services are delivered to guests at all times
- Handling and monitoring of guests complaints and the relevant follow up action required
- Inform Team Members on VIPs and specific requests
- Assist his superior in ensuring a proper manning during the shift
- Monitor adequate usage of cleaning products (Quantity/Quality)
- Ensure that all mini bar are correctly replenish
- Verifies requisition of supplies, control sheet
- Ensure that items are correctly input on the system
- Ensure respective TMs are operating as per Quality Management System
- Ensure respective TMs are operating as per S&H regulations and policies
- Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
- Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping Department
- Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
- Ensure that all repairs are reported to maintenance department and follow up is carried out
- Monitor departmental stores and replenish as and when required
- Monitor the minibar is replenished as and when necessary
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