English Trainer (Fluent English)

MAIN ACTIVITIES AXA Customer Services Ltd is looking for an english trainer with experience and fluent in french. You will ensure the smooth and effective functioning of training events and special projects. You will manage, design, develop, coordinate and conduct large or small scale training ...

MAIN ACTIVITIES
AXA Customer Services Ltd is looking for an english trainer with experience.

You will ensure the smooth and effective functioning of training events and special projects. You will manage, design, develop, coordinate and conduct large or small scale training programs.

EXPERIENCE
•Prepare, organise and deliver training for each team based on requirements
• Provide feedback on training performance to trainees and determine areas of
concern
• Report performance (training and staff) to superiors and team leaders
• Assist the training lead to create new courses and evaluate existing ones
• Adapt training to ensure training is well received by trainees
• Facilitate learning through a variety of delivery methods (simulation, on-the
job, coaching...)
• Handle logistics for training activities including venues and equipment
• Maintain training records for all staff
• Create individual development plans for staff based on audit results
• Conduct assessments (exercises, phone calls...)
• Create Training modules when needed

Competencies:

• Act as facilitator and coach
• Excellent communication skills (verbal and non-verbal)
• Good planning and organisation
• Very high level of analytical skills
• Results oriented
• In depth knowledge of ATI processes will be an advantage
• Knowledge of training methodologies and use of methodologies in training
• Fluent in written and spoken English and French
• Stress Management
• Respect deadlines

Functional:

Development
Change management
Policy, procedures and regulations
Process improvement
Process knowledge
Quality focus
Relationship management
Employee relations

Professional:

Analytical thinking
Communication
Conceptual thinking
Initiative
Leadership
Negotiation
Networking
Performance orientation
Problem resolution & decision
Strategic orientation
Teamwork

Other Requirements:

Excellent Interpersonal Skills
Mature and culture sensitive personality
Dynamic and proactive
Excellent verbal and written communication skills in English 
Responsible
Must be flexible and be able to work under pressure to meet tight deadlines
Personal adaptability and flexibility to the changing needs of the business environment
Sound IT knowledge
HSC
Should have experience in instruction or training
Should have at least 1 year experience as a trainer


If you think that you are the right person,send us your cv and motivation letter with reference: English Trainer speaking at :

AXA Customer Services Ltd

White Tulip Building, Avenues des Tulipes - Quatre Bornes, Mauritius