Customer support Tech Technician

Provide appropriate solutions and high level assistance to our clients in a professional way, by respecting our company standards.

RESPONSIBILITIES:

 Manage customer interactions; incoming/outgoing (via various multimedia channels: phone calls, emails, chat messaging) while applying a personalized approach.

Understand and qualify the customer requests, record cases in CRM/ticketing systems.

Provide appropriate solution, information or incident resolution actions to the customers.

 Requirements;

Minimum Degree in IT related field

( BAC +3)

3 to 5 yrs working experience in customer support/ It related field

High Profiency in  English  & French

French  Obligatory

CCNA would be a definite advantage