Provide appropriate solutions and high level assistance to our clients in a professional way, by respecting our company standards.
RESPONSIBILITIES:
Manage customer interactions; incoming/outgoing (via various multimedia channels: phone calls, emails, chat messaging) while applying a personalized approach.
Understand and qualify the customer requests, record cases in CRM/ticketing systems.
Provide appropriate solution, information or incident resolution actions to the customers.
Requirements;
Minimum Degree in IT related field
( BAC +3)
3 to 5 yrs working experience in customer support/ It related field
High Profiency in English & French
French Obligatory
CCNA would be a definite advantage
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