Customer support Tech Specialist

Customer Support Tech Specialist

RESPONSIBILITIES:

Manage customer interactions; incoming/outgoing (via various multimedia channels: phone calls, emails, chat messaging) while applying a personalized approach.

Understand and qualify the customer requests, record cases in CRM/ticketing systems.

Provide appropriate solution, information or incident resolution actions to the customers.

REQUIREMENTS:

Minimum Diploma in IT
It Literate ( Word , Excel, E-Mail...)
Good experience in Customer Relations
Excellent written and Spoken Skills ( English and French )

Good Communication Skills

Extrovert
Team Player 

Quick Learner

CCNA certified

Knowledge in Microsoft

Linux  Certified