Customer Technical Support (CTS) Specialist

We are looking for experienced Customer Technical Support (CTS) Specialist with degree in IT or fresh graduate.

Roles:

• To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
• To analyze these issues and to fix them using the tools, and processes available
• To participate in the evolvement of the processes taking into account customer requirements
• To work closely with the monitoring team located in Mauritius or Egypt/Cairo

Requirements:

• University degree in IT with experience or fresh graduate
• Diploma holders with professional qualifications (CCNA, MCITP, MCSE, Office 365, Linux) or 1-5 years of experience will be considered as well
• Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
•   Ability to Work  on 24/7 shift System
•  Fulency in French And English
•  Good knowledge of Networking
•  Excellent customer Service Skills