Customer Service Officer Italian

JOB PURPOSE / RESPONSIBILITIES Job Purpose: • Good understanding of customer requests and ability to provide customers with proper & accurate response. • Key / Process data according to customer specifications and as per Job Instruction Manuals. Responsibilities: • Adhere to the Service Level ...

JOB PURPOSE / RESPONSIBILITIES
Job Purpose:
• Good understanding of customer requests and ability to provide customers with proper & accurate response.
• Key / Process data according to customer specifications and as per Job Instruction Manuals.

Responsibilities:
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule.
• Attend to information requests from customers and track the status of consignments on the system.
• Handle operational queries with a sense of urgency and deliver an accurate final job.
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality.
• Address any problems/grievances with the Supervisor/ Coordinator/Manager/Operations Manager that may have an impact on productivity and operations.
• Take steps to improve performance based on coaching.
• Provide information on products and services via email.
• Record customer data and feedback.
SKILLS:
• Good email and phone etiquette
• Active listening skills
• Detail-oriented and analytical
• Quick thinker
• Positive ‘can-do’ approach
• Computer literate (Microsoft excel, Word)
• Good time management
• Fluency in reading and understanding Italian.
EXPERIENCE & EDUCATIONAL BACKGROUND:
• Minimum SC with +1 year work experience, or HSC.
• Proven customer service acumen will be an advantage.
• Must be able to work European hours between 11:00am to 8:00pm.