Customer Service Assistant

Medine Limited (Agriculture) is looking for a motivated and dynamic candidate for the post of Customer Service Assistant.

• Answer incoming telephone calls in a professional and courteous manner; determine purpose of callers and forward calls to appropriate personnel and departments.
• Answer inquiries and provide a variety of information as and when needed.
• Perform basic administrative duties (filing, fix appointments, organise meetings and lunch, stationery ordering and distribution, etc.) in a timely manner.
• Receive incoming and outgoing couriers.
• Process front desk deliveries.
• Deliver cheques from the Accounts Department to concerned individuals.
• Greet walk-in visitors and determine the nature and purpose of their visit.
• Maintain data logs regarding incoming calls and daily visitors.
• Be responsible for the conference room bookings, cancellations, maintenance and ensure proper cleanliness.
• Assist in the monthly payroll processing through the input of overtime and leaves taken for permanent and contractual/seasonal workers under Management, Accounting, Purchasing and HR department.
• Maintain records and filing systems for payroll in a confidential manner.
• Process payments for the MA department on a monthly basis (e.g: invoices for sanitary bins, sundries etc.)
• Replace the secretary when she is out of office and provide efficient and professional secretarial services to the Managing Director.
• Provide general administrative and clerical support to Accounts department as and when required.

Candidate Profile

• A Higher School Certificate
• Minimum 5 years’ experience in a similar position
• Computer literate
• Outgoing personality with good organisational, interpersonal and excellent verbal and written communication skills
• Assertive and confident
• Can do attitude

The Management reserves the right to call only successful candidates for interview or not to make any appointments following this advertisement.