Customer Relationship Officer (1736-CRO)

Our Client is seeking to recruit a Customer Relationship Officer for its operations.

RESPONSIBILITIES:

 • Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of the organisation.

• Respond to customer enquiries and provide information regarding claims status, benefits and eligibility.

• Ensure that every customer enquiry is dealt with through the appropriate process.

• Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.

• Effectively handle and be accountable for all types of transactions.

• Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.

• Handle customer complaints by following organisational complaints procedures.

• Ensure the smooth operation of the facility.

• Promote market and ‘sell’ the service of the organisations.

• Deliver high levels of service with minimal supervision to make a difference to the customer.

• Assist in preparation of events such as AGM, SGM, Road shows or other meetings.

• Assist in resolving administrative issues as directed by the Team Leader.

• Liaise with Administrators and other stakeholders for the good running of the Association.

• To Perform such cognate duties as may be requested by the Managing Committee

PROFILE:

 • Good literacy, numeracy and verbal communication skills and IT literate.

• Good understanding of the products and services the organisation offer.

• Experience of working with membership.

• A positive individual with a ‘can do’, results driven approach and attitude.

• Demonstration of trust, openness and respect in dealing with people.

• A desire to learn and succeed within a service environment.

• Good communication skills.

• Committed and reliable.

• Flexibility and adaption to change and ability to deal with various demands.

• Honesty and integrity.

• Ability to take responsibility.

• Knowledge of the organisations’ rules, regulations and by-laws.

• Holder of a valid driving licence.