Contact Center Agent

The main part of your role will involve responding to customer e-mail, so perfect written English is very important to us. Also the ability to work flexible hours is a must for this position as we operate 24 hours a day- You can also email your cv to ashi.singh@servecalls.com

WHO WE ARE?

Servecalls is a provider of Contact Centre Solutions, positioned in Mauritius and now based at Industrial Zone, Plaine Lauzun, Port-Louis since 2016(we were based at Pointes Aux Sables since 2010). We are currently recruiting for the post of Contact Centre Specialist and have several vacancies.

What Do We Need?

The Job: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problem that our client’s customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

The main part of your role will involve responding to customer e-mail, so perfect written English is very important to us. Also the ability to work flexible hours is a must for this position as we operate 24 hours a day

Applicants should be positive, motivated, have great communication skills and enjoy working in a fast paced team environment.

Position: Full Time

Experience: Ideally a minimum of 1 year call centre experience on the job but your positive attitude and passion for quality customer care will count for more

Please see below shift that we are recruiting for:

Hours: (7:30 am to 16:00 pm), (3:30 pm to 12:00 am) and (23:30 pm to 8:00 am) from Monday to Sunday

It will be 5 working days with 2 days off on a roster basis

Preferred Location:  Plaine Wilhems and Port-Louis areas

WHAT DO YOU NEED TO HAVE?

• Positive attitude, results orientated & up for challenge

• Excellent spoken & written English is a must

• Real passion to deliver excellent service

• Be self motivated, determined & disciplined

• Ability to communicate on all levels

• Computer literate & confident

• Demonstrates excellent problem solving skills

• Be a Team Player

• A customer service background & a desire to learn

WHAT'S IN IT FOR YOU?

Salary: Excellent starting salary with an attendance bonus and performance bonus

Full and ongoing training will be provided. You will learn from passionate, engaged leaders and be surrounded by a fun and diverse team

We offer excellent rates of pay to attract the best candidates. Our expanding organisation also provides great opportunities for your future personal growth and career development.

If you would like to be part of this dynamic and growing call centre then please apply now... and if you have any question in regards to the job, you can call us on 212 8327 (09:00 Am to 4:00 Pm)

Please Note: Only those currently residing in Mauritius, in possession of the required occupation/work permit and able to work the stated shift pattern need apply