Client Success Advocate

JOB DESCRIPTION: Provide support to Client Success Manager (CSM) team. Main tasks:- • Present our company to Clients and ensure their understanding of our services • Retrieve data/information via BackOffice interface to conduct analyses and draft/prepare Client reports upon CSM request • Man ...

JOB DESCRIPTION:
Provide support to Client Success Manager (CSM) team.

Main tasks:-
• Present our company to Clients and ensure their understanding of our services

• Retrieve data/information via BackOffice interface to conduct analyses and draft/prepare Client reports upon CSM request

• Manage and maintain all client-focused documents, presentations and databases

• Act as a first-level support for clients questions on all EcoVadis operations issues

• Be ready to contact Clients to request information/clarifications when required

• Liaise with other EcoVadis departments for achievement of objectives/goals

QUALIFICATIONS:
• Degree in Marketing & Communications is preferred but other educational background may also considered

• A background in Project Management will be a definite advantage

• At least 1 year experience in a client-facing position or sales/marketing (even if only dealing with clients over the phone)

• Fluency in English & French (both oral and written) is mandatory. Additional Languages will be an advantage.

• High proficiency in Microsoft Office, especially Excel (vlookup, Pivot Table, conditional formula) and Powerpoint

• Customer-centric and Quality-focused work approach

• Organized, efficient, patient, highly autonomous and proactive.

• Ability to work under pressure, within tight deadlines, and to adhere to strict guidelines/instructions

• Strong analytical and problem solving skills.

• Excellent communication/interpersonal skills with people at all levels and from different cultural backgrounds.

ADDITIONAL INFORMATION:

Give your career a boost! This is a unique opportunity to join an outstanding team of talented individual working on a project that makes sense...


Terms:
Beginning: ASAP
Full time position
Location: Ebene, Mauritius

For more information about EcoVadis please visit our site: www.ecovadis.com