Client Relationship Executive (Ref CRE/L/1216)

IBL Logistics is currently seeking an experienced Client Relationship Executive to join its BPO activity.

Main Duties:

- Develop and maintain strong relationships at operational level with assigned clients.

- Lead a sizeable team of Staffs to meet client deliverables through the monitoring of daily   outputand productivity; and initiate remedial measures on a timely basis.

- Research and resolve client inquiries regarding system and process issues.

- Train & coach Staffs on new and existing system features and services.

- Proactively consult client/s on best practices and necessary system and process changes to achieve client goals throughout the year.

- Research and recommend system enhancement based upon client needs.

- Manage and maintain an effective Client relationship and ensure a consistent and excellent delivery of service at all times.

- Coordinate and liaise with various stakeholders to find prompt solutions and ensure the continuity of the operation.

- Responsible for special projects as assigned.

Qualifications & Experience:

- Holder of a diploma or bachelor degree in management or business administration or any other related field.

- 2 to 3 years` experience in a similar position is essential.

Other Requisites:

- Good written/verbal communication skills, especially in French,coupled with an ability to effectively listen, clarify and respond well to questions.

- IT Literate with advanced knowledge of Excel.

- Need to have good analytical skills.

- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.

- High level of productivity, reliability, responsibility, attendance, organization and accuracy.

- Must possess a passion for teamwork, take initiatives and reach business results through problem solving.

Candidates not possessing a diploma/degree as above but having the required experience are welcomed to apply.