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Job Role:
Ensure Proper and Timely Incident registration, investigation, diagnosis, monitoring and configuration.
Detection of possible Problems and their assignment to the Problem Management team for them to raise Problem records.
Work closely with worldwide team to ensure service with focus on quality.
Ensure consistent Operations across Orange Business Services – align with other Incident Management Functions and Global Process Owners.
Assess service orders and develop implementation schedules to optimize resources and components scheduling.
Accountable for the on-time delivery of Orange Business Services internal migration orders.
Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.
Implement dashboard / measure of KPIs / SLA / Customer satisfaction /
Improvement plan to bring corrective measures in terms of customer satisfaction index
Performance management
People management
Knowledge of business continuity
Sound knowledge in project management
Implement new service / training of staffs / risk analysis / capacity planning
Requirements:
Good knowledge in Cisco products / CCNA qualified
Excellent communication skills.
Willing to work on French hours
BSC in IT + Master/ MBA + experience / without in people management
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