Assistant Outlet Manager - Bar

RESPONSIBILITIES • Take part in training and implement accordingly • Conduct and ensure that employees receive adequate and satisfactory on-the-job training • Keep his superior informed about all unusual matters concerning any plans affecting his/her area • Ensure that discipline prevails withi ...

RESPONSIBILITIES
• Take part in training and implement accordingly
• Conduct and ensure that employees receive adequate and satisfactory on-the-job training
• Keep his superior informed about all unusual matters concerning any plans affecting his/her area
• Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
• Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
• Assist in the building of an efficient team by taking interest in their welfare, safety and development
• Supervise the outlet TM and carries out routine inspections
• Innovate new cocktails and drinks in the bar
• Ensure that all outlet TM provide an effective and efficient service at all times
• Maintain excellent interpersonal relationships amongst the team
• Inform TM on VIPs and specific requests
• Conversant with daily events
• Handle and monitor of guests complaints and the relevant follow up action required
• Ensure guests’ satisfaction
• Assist the “In Villa Dinning Manager” to plan, organise and supervise catering activities like Events CBO or Outside Catering
• Assist the Outlet Manager to:
• Ensure a proper manning during the shift
• Manage the outlet’s budget efficiently and effectively
• Ensure that all transactions regarding guests checks are dealt with
• Ensure respective TMs are operating as per Quality Management System
• Ensure respective TMs are operating as per S&H regulations and policies
• Leads the team in the absence of Outlet Manager
• Supervise grooming within the outlet
• Request repairs to the Maintenance Department and ensures follow up

EXPERIENCE
• HSC level or equivalent / SC level with professional training and experience
• At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position
• Fluent in English and French, a third language would be an advantage