Assistant Operations Manager

To plan, organise, direct and coordinate the activities of the Landscaping department and to provide necessary assistance to the Operations Manager and the head of department.

• Ensure that landscaping sites under your responsibility are routinely and properly maintained as per the company’s standards.
• Read and follow plans, material lists, and guidelines; and apply necessary timelines.
• Schedule material lists for landscape maintenance sites and place requests with the Operations Manager.
• Supervise multiple landscape maintenance projects.
• Schedule work force programme of works for landscape maintenance projects with input from Operations Manager and clients.
• Communicate needs on projects to Operations Manager and field staff effectively.
• Manage and/or monitor irrigation systems to ensure these are operating properly and are in good working conditions.
• Manage inventory of materials and consumables used for the maintenance of projects/sites.
• Conduct walkthroughs with clients and with Operations Manager.
• Ensure that matters raised or requests of clients are attended to effectively and professionally in due time.
• Prepare quotations for new installation projects and for maintenance contracts.
• Assist the Operations Manager in new installations/creations projects.
• Issue maintenance and installation quotations.
• Monitor the attendance of workers on sites and send same to the payroll coordinator on a weekly basis.
• Liaise with Medine property and other clients on a regular basis.
• Promote landscape maintenance programme offered by Company.
• Proactively employ contractual workers and approve payments to contractors.
• Assist and participate in the department’s involvement in internal and external sales activities.
• Manage multiple teams of fluctuating size.
• Attend to customer’s special needs and answer queries ensuring excellent customer service.
• Handle queries and complaints of customers in a professional manner.
• Process and follow-up on payments (cash vouchers or purchase orders) as and when needed.
• Adhere to and enforce general company policies and procedures.
• Adhere to health and safety; and quality standards as applicable to duties and accountabilities and be able to inculcate a health and safety culture to employees/contractual workers.
• Ensure coordination and flow of information with related departments.
• Submit weekly/quarterly/monthly reports to head of department as and when needed.

Education and Work Experience Requirements:

• A diploma in Landscape Management/Landscape Architecture/Horticulture or any related field.
• Good technical knowledge in landscape management and maintenance is an advantage.
• Minimum 2 years’ working experience in a similar position.

 Specialised Knowledge

• Self-motivated and able to work independently
• Ability to be multi-tasking
• Excellent verbal and written communication skills, including ability to listen to clients’ needs
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Excellent analytical and problem solving skills
• Required to work outdoors and visit job sites on a regular basis
• Good computer proficiency (MS Office – Word, Excel and Outlook)
• Can – do attitude.

 Other Pre-requisites:

• Good physical condition
• Valid and clean driving licence.