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Assistant Front Office Manager

  • Savanne
  • 21,000 - 30,000
  • Permanent
  • Added 26/12/2016 
  • Closing 25/01/2017
  • Human Resources Executive

Description

Degree in hospitality / tourism management with at least 5 years work-related experience in front-office operation with at least 2 year in a supervisory position.

 

  • Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
  • Makes recommendations to Superior on team members’ matters and promotions
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Act as a coach
  • Conduct on the job training on a regular basis
  • Follow up induction of new recruits
  • Ensures that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
  • Assist superior to:
    • Coordinate & supervise activities in his/her department
    • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
    • Ensure that respective team projects a warm, professional and welcome image
    • Handle and monitor of guests complaints and the relevant follow up action required
    • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
    • Interact regularly with guest to obtain feedbacks for improvement
    • Ensure that the percentage of Guest questionnaire filled in are as per objectives set
  • Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
  • Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
  • Ensure that there is a proper planning and control of annual leaves for the department
  • Promotes and attempt upsellings
  • Assist superior to:
    • Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
    • Establish cost management plan
    • Manage Roster
    • Yield management
    • Manage Rooms allocation
    • Ensure that invoices to Guests are accurate
    • Manage cash float
    • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Ensure that contracted rates and offers are respected
  • Monitor all conciergerie activities (i.e. servicing and regular maintenance of vehicules, luggage mouvements…)
  • Checks list of arrivals, departures and billing of guests to ensure correct inputs
  • Assist superior to:
    • Plan allocation of rooms according to reports received from Head Office

Heritage Le Telfair Golf & Spa Resort

Heritage Le Telfair Golf & Spa Resort

 

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