Application Specialist

We are looking for Application Specialist to join our customer support Team. You will need to have a good understanding of SQL and XML. Good communication skills and customer service skills would be a definite advantage. Experience in BI and reporting would be a plus.

Dayforce HCM is a rapidly growing leading innovator in next-generation Workforce Management solutions which deliver Payroll, Tax, Benefits, Human Resources and Workforce Management services by addressing the human capital management needs in a single, reliable, end-to-end, SaaS application that streamlines and accelerates processes, improves accuracy, enhances efficiencies and drives business results.

 Human Resource Executive® Magazine – Top HR Product of the Year (October 2013)
 Leader in Human Capital Management (November 2013): Ceridian is named a leader in Human Capital Management by Nucleus Research.

Responsibilities
 Leveraging strong analytical and problem solving skills to efficiently resolve incidents.
 Providing clients with regular and timely incident updates.
 Maintaining the highest level of client satisfaction.
 Reproducing and meticulously documenting software defects.
 Monitoring, deploying and maintaining client production environments.
 Contributing to the support knowledge base.
 Assisting with a wide variety of operational projects including:
- Technical programming and scripting tasks. - Helping client transition to support and implement best practices.

Qualifications
 Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
 Proficiency with SQL and an understanding of relational database systems
 Superior communication, organizational, and problem solving skills
 Good exposure to object oriented programming
 Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
 Ability to work flexible hours and a willingness to carry a pager if required

Significant Assets:
 Previous client support experience
 French language skills
 C# / .NET / Silverlight

Facilities provided by Ceridian
 Free health insurance
 Laptop
 Transport in case of overtime/late shift
 Working Hours

o 11:30-20:30, Mid shift