ADSL Light Specialists

ADSL Light Specialists

 Responsibilities:

Welcome and manage customer requests (for incidents, change management and end-user support) on phone/mail and ensure follow up.
Provide a professional first technical point of contact for the customer
Qualify all request received through internal tools.
Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process 
Perform technical escalations in line with company procedure.
Monitor systems, customer networks and products, and deal with alerts and events as appropriate.
Liase and refer issues to correct/relevant entities as appropriate.
Undertake any other reasonable task as assigned.

Requirements and skills

Degree Holder in IT, Electronic, Telecommunications or related field

CCNA Certification or equivalent desirable
2 years working experience in IT or Telecom desirable
Good interpersonal and communication skills
Good time management, and organizational skills
Good negotiation skills
Customer Oriented Attitude
Ability to work under pressure and multitasking.
Proactive and self-motivated
Good analytical and problem solving skill
Team Spirit
Ability to work on a 24 X 7 roster