ADMINISTRATIVE SUPPORT FOR A GERMAN TOUR OPERATOR

To assist in the organisation of the back office work for the Tour Operator Assist the Business Support Team Leader in administrative duties

OTHER RESPONSIBILITIES

• Assist and follow up with the field representatives in their administrative tasks
• Prepare information material for the guests e.g welcome packs, hotel boards, etc.
• Keep contact with the TO Head Office as required.
• Handle complaints and compensations and assist field representatives in identifying unresolved complaints trends

REQUIREMENTS

• An individual who never stops looking ahead, seeking new ways to delight customers and grow the business,
• Experience in tourism – preferably as a field representative, a customer-facing staff.
• Exceptional administration skills, strong planning, organization and computer literacy.
• High level of attention to detail, with the ability to manage multiple tasks and conflicting priorities, without losing focus on planning ahead.
• Excellent knowledge of English both spoken and written. Basic German, Swedish or Polish will be an advantage
• Ability to work independently
• Must be IcT literate
• A valid car driving licence, an advantage
• Being in the tourism industry, candidates should have a flexible approach to their working hours and be able to work under pressure.

VERY IMPORTANT NOTE

For ease of shortlisting, applications to be in WORD format EXCLUSIVELY – for those applying by email.

 Reference to be quoted in email: MYJOB-ADM GERMAN JUL17 .  Unreferenced emails will NOT be considered.

 All applications will be treated in strict confidentiality. ONLY selected candidates will be called for interview, others are thanked beforehand. We will NOT entertain ANY call regarding this job advert and we reserve the right NOT to finalise any recruitment as a result of this job advert.