Assistant Front Office Manager
- Savanne
- 21,000 - 30,000
- Permanent
- Added 26/12/2016
- Closing 25/01/2017
Degree in hospitality / tourism management with at least 5 years work-related experience in front-office operation with at least 2 year in a supervisory position.
- Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members
- Makes recommendations to Superior on team members’ matters and promotions
- Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
- Act as a coach
- Conduct on the job training on a regular basis
- Follow up induction of new recruits
- Ensures that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager
- Assist superior to:
- Coordinate & supervise activities in his/her department
- Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
- Ensure that respective team projects a warm, professional and welcome image
- Handle and monitor of guests complaints and the relevant follow up action required
- Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
- Interact regularly with guest to obtain feedbacks for improvement
- Ensure that the percentage of Guest questionnaire filled in are as per objectives set
- Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
- Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
- Ensure that there is a proper planning and control of annual leaves for the department
- Promotes and attempt upsellings
- Assist superior to:
- Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
- Establish cost management plan
- Manage Roster
- Yield management
- Manage Rooms allocation
- Ensure that invoices to Guests are accurate
- Manage cash float
- Ensure respective TMs are operating as per Quality Management System
- Ensure respective TMs are operating as per S&H regulations and policies
- Ensure that contracted rates and offers are respected
- Monitor all conciergerie activities (i.e. servicing and regular maintenance of vehicules, luggage mouvements…)
- Checks list of arrivals, departures and billing of guests to ensure correct inputs
- Assist superior to:
- Plan allocation of rooms according to reports received from Head Office
|
